Carlson Thought Leadership in Finance & Technology

The Value of Carlson Premium Support

November 5, 2014 / by Dave Phillips

Carlson Premium SupportHere’s the scenario: You and your team implemented Adaptive Insights to replace your inefficient spreadsheet-based budgeting and planning process a while back and, by all measure, it was considered it a success.  You rightfully patted yourselves on the back and then got back to business.  Initially, most of the finance team happily used it as they had the support of an internal “superuser”, who was the go-to person for questions, data uploads, and model updates.  Then that high-value individual moved to a different part of the business or left the company.  Without your superuser, the momentum for broader adoption began to decline and some of the key new features weren’t being used.  In some cases, models were not being updated and finance staff were falling back to spreadsheets.  You know your system provides great value – you just need to have the right support ecosystem in place.

The above scenario illustrates one of many possible reasons the benefits and value of software can decline over the longer term - the lack of ongoing support.

Carlson Management Consulting has a solution.  We offer a Premium Support service that provides ongoing skills development, is highly responsive to questions, assists with the implementation of new features, and provides yearly optimizations.  This is all provided at a fraction of the cost of hiring a full-time administrator.  Let the experts who have implemented and optimized more than 150 Adaptive Insights systems support your growth and success.

The following services are included in Carlson Premium Support:

  • Dedicated Point of Contact
  • 24 hour Turnaround on Questions
  • 48 hours of Consulting Services
  • Online Training Sessions
  • Annual System Review and Optimization
  • New Adaptive System Release Review and Management (2x per year)
  • Discount on Additional Consulting and Implementation Services

Support packages (as above) start at $11999 per year. Premium Support packages can be tailored to fit each client’s needs and budget. Please contact us for more details.

 

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